Our Vaillant boiler was serviced on February 16, 2024, as part of a 10-year extended warranty and free maintenance plan. When we complained about inadequate heating, the technician recommended radiator flushing, which cost around ₺3200 upfront. We planned an appointment for today, February 29, but had not received a call by the afternoon. Vaillant typically reaches us via texts and calls from an 850 number for service. When I checked my missed calls from unknown numbers (later determined to be DemirDöküm), I realized they had called twice and then canceled the appointment due to my lack of response. Despite fast callbacks, I was informed that the technician had left the area and would not return, prompting me to file a complaint elsewhere. After receiving payment, the technician quickly canceled the call, stating I had not ordered their service. Similarly, a person at the authorized service center claimed that they would not be coming today and could cancel unilaterally, then hung up. Despite filing a complaint with the resolution center and emphasizing the urgency (I am currently abroad and dealing with my 83-year-old mother's situation), no remedy was provided. There was no timeline for the approved service's callback, leaving the matter unresolved. I received no response other than "I'll email the relevant department, and they'll get back to you." The day has passed, and Vaillant should not deal with approved services that treat clients arbitrarily, leaving an 83-year-old customer in limbo and ruining the Vaillant brand's reputation; no legitimate brand should handle its customers in this manner. I urgently need a solution.
On March 15, 2024, we bought a combi boiler from Vaillant Konacık Bodrum for my 80-year-old mother's house, and it still doesn't work. When the boiler was unpacked, there were scratches on the Vaillant logo, giving the impression that the product was second-hand. When we reported this to the service...
Having extended the warranty of my Protherm Lynx 24 boiler annually, paid until 2023, the trouble began after the last free maintenance by DemirDöküm in March 2023. Despite my insistence on getting the service done towards winter, they were adamant about doing it during that period. After the maint...
First of all, I am writing this as an earthquake survivor residing in Antakya. I extended the warranty on my Vaillant combi boiler for an additional 8 years on January 18, 2022. Unfortunately, because my home network was damaged by the earthquake, when I called customer service to cancel the warrant...
In September 2020, I purchased a Vaillant VUM 18/24 AS/1-1 (H-TR) Ecotec Intro combi boiler for a total of 5,117 TL, including VAT. Unfortunately, the warranty on my boiler expired in October 2022. On June 17, 2023, during a severe thunderstorm with heavy rain in the 152 Evler neighborhood of Bursa,...
We have been using our Vaillant combi boiler for about two years, but it consistently shuts off intermittently and goes into protection mode. Each time we call for service, the authorized technicians simply state that the boiler’s filter is full and leave without taking further action. Despite havin...
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