Utopian Store Delays Refund for Coat Customer Never Received

On Thursday, January 29, I made a payment for a black coat with fur detailing at your Utopian BK Marka Mağazacılık A.Ş. store at Next Level AVM. Since the store did not have the item in my size, I never received the product. The following day, I requested a cancellation and refund without ever taking delivery of the coat.

The store told me that they had submitted a refund instruction to the bank for the item listed as “Part 3” on my receipt. However, despite 16 days having passed, no refund has been credited to my account. During this period, I called the store five times in total and spoke with the person responsible for the original sale and refund. Each time, I was told that the bank had been notified and had received the refund instruction, but I have still seen no actual result.

I am being unfairly inconvenienced even though I never received the product and the refund has still not been credited to my account after all these days. I request that the full amount I paid for the coat be refunded to me immediately and without requiring any additional action on my part.