I made a significant purchase at Utopian Gordion in July, but returned just one dress to the Utopian Next Level store two days later. The staff assured me that my refund would be credited in installments since I'd paid in installments. Months have passed, yet not a single installment has been refunded to me! I've called the Next Level store multiple times—they keep promising they'll speak with accounting and get back to me, but there's been absolutely no follow-up. This constant delay and lack of communication are infuriating. Utopian, this is completely unacceptable. I demand that my refund (₺) be processed immediately and fully. You need to stop ignoring customer complaints and fulfill your refund obligations right now!
I purchased a product from Utopian Store and wanted to return it for a refund. When I went to the store, they refused to give my money back, insisting they could only issue a store voucher instead. However, after returning home, I checked their official website and clearly saw they do provide moneta...
I purchased three items from the Utopian Next Level store and returned one of them. It has been over a month, and I still haven’t received my refund! I contacted the store, and they told me they would check with accounting and call me back. But no one ever called, and I’m being completely ignored. T...
I'm incredibly disappointed and frustrated with Utopian Store! I bought a dress from them, but it had fitting issues, so the store offered to have their tailor fix it. After 10 days of waiting, they told me they couldn't even find suitable elastic! I requested a refund, and shockingly, they asked fo...
I purchased a dress from the Utopian store, and I'm extremely frustrated by their unacceptable response to their own manufacturing mistake. The dress has obvious stitching defects, clearly a production error, yet they refuse to let me return it via free (prepaid) shipping. They actually had the nerv...
I purchased a product from Utopian Store, but it was completely unusable because it shed excessively. When I reached out for a return or exchange, they outright refused, claiming they don’t accept returns—even for a faulty item! Instead of standing behind their products, they offered zero support. O...
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