I purchased a product from Utopian Store and wanted to return it for a refund. When I went to the store, they refused to give my money back, insisting they could only issue a store voucher instead. However, after returning home, I checked their official website and clearly saw they do provide monetary refunds! Feeling misled, I immediately contacted them through email and messages, but it's been over a month now, and no one from Utopian has bothered to respond. Absolutely zero communication! This level of irresponsibility is totally unacceptable for a brand that claims to value customer satisfaction. Utopian Store needs to fix this situation right now by issuing the refund (₺) I’m entitled to and replying to customers promptly!
A clothing company that does not respond to your efforts to reach the company that does not care about the problem of the Utopian customer and does not evaluate requests. While you have the right to return with all the brands on earth, you don't have it with the Utopian brand! Keep in mind when buying, they give a shopping voucher instead of a refund.
I made a significant purchase at Utopian Gordion in July, but returned just one dress to the Utopian Next Level store two days later. The staff assured me that my refund would be credited in installments since I'd paid in installments. Months have passed, yet not a single installment has been refund...
I purchased three items from the Utopian Next Level store and returned one of them. It has been over a month, and I still haven’t received my refund! I contacted the store, and they told me they would check with accounting and call me back. But no one ever called, and I’m being completely ignored. T...
I'm incredibly disappointed and frustrated with Utopian Store! I bought a dress from them, but it had fitting issues, so the store offered to have their tailor fix it. After 10 days of waiting, they told me they couldn't even find suitable elastic! I requested a refund, and shockingly, they asked fo...
I purchased a product from Utopian Store, but it was completely unusable because it shed excessively. When I reached out for a return or exchange, they outright refused, claiming they don’t accept returns—even for a faulty item! Instead of standing behind their products, they offered zero support. O...
I purchased a dress from the Utopian store, and I'm extremely frustrated by their unacceptable response to their own manufacturing mistake. The dress has obvious stitching defects, clearly a production error, yet they refuse to let me return it via free (prepaid) shipping. They actually had the nerv...
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