I'm incredibly disappointed and frustrated with Utopian Store! I bought a dress from them, but it had fitting issues, so the store offered to have their tailor fix it. After 10 days of waiting, they told me they couldn't even find suitable elastic! I requested a refund, and shockingly, they asked for my card number, name, and card expiry date to process it. Now, weeks later, still no refund! I've visited their store twice already—the first time, accounting was closed due to a 9-day holiday. After the holiday ended, I went back again, and now they claim the refund will take an entire month. This is outrageous. I demand Utopian immediately complete my refund of ₺ without any further delay.
I made a significant purchase at Utopian Gordion in July, but returned just one dress to the Utopian Next Level store two days later. The staff assured me that my refund would be credited in installments since I'd paid in installments. Months have passed, yet not a single installment has been refund...
I purchased a product from Utopian Store and wanted to return it for a refund. When I went to the store, they refused to give my money back, insisting they could only issue a store voucher instead. However, after returning home, I checked their official website and clearly saw they do provide moneta...
I purchased a dress from the Utopian store, and I'm extremely frustrated by their unacceptable response to their own manufacturing mistake. The dress has obvious stitching defects, clearly a production error, yet they refuse to let me return it via free (prepaid) shipping. They actually had the nerv...
I bought a Utopian Triko knitwear set (top and bottom) for ₺3000, expecting premium quality. To my shock, the fabric started pilling after just one wear. Before purchasing, I specifically asked the salesperson if this product would have any durability issues. They confidently told me there would be ...
I purchased three items from the Utopian Next Level store and returned one of them. It has been over a month, and I still haven’t received my refund! I contacted the store, and they told me they would check with accounting and call me back. But no one ever called, and I’m being completely ignored. T...
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