Sürat Kargo has lost two of my shipments, and the promised compensation remains unpaid. Despite being assured a resolution within 45 days, the compensation process has stretched to 90 days. My numerous attempts to seek updates and answers have been met with silence. Customer service initiates a complaint, and then abruptly ends the call without providing any solutions. This negative experience with Sürat Kargo has left me feeling utterly victimized. I lodged a complaint just a week ago, emphasizing their consistent loss of my parcels and the lack of compensation fulfillment. I've been left in distress for over two months, with two shipments gone missing within the same month. It's been over two months since the compensation, which was supposed to be settled within 45 days, was initiated, and there's still no resolution. Despite numerous calls to customer service, I'm fed rehearsed lines: "We've raised a request; please wait." Are we waiting for your convenience? If you're eager to experience distress, this is the company to choose. I'll be pursuing legal action at the earliest; otherwise, a resolution seems unlikely.
Sürat Kargo lost my package. I submitted the necessary documents on 21.12.2024. The headquarters called me, saying the issue would be resolved within a maximum of 65 days, but there has been no progress. Despite providing all the required information and proof of shipment, it feels like my complaint...
I submitted a compensation request for my package that Sürat Kargo failed to deliver for two months, and it was approved. However, when I checked the process, it has been stuck at "payment documents are being obtained" for nearly three months. Every time I call customer service, they tell me that an...
My package has not been delivered to me for two weeks. The estimated delivery time has passed by nearly two weeks. When I try to contact Sürat Kargo’s customer service, I cannot reach them. Their customer service fails to do its job. When I enter my tracking code, it shows that my package is at the ...
I had a frustrating experience with the Eryaman branch of Sürat Kargo, as they lost five packages I sent while selling on Hepsiburada. Even after more than a year has gone by since the incident, I still have not received any compensation for my loss. Unfortunately, the impact of inflation has caused...
Sürat Kargo has lost my shipment with tracking number 22314032253204, and it has been missing for 15 days now. I reached out to them 10 days ago, and they promised to take care of the issue, but I haven't heard anything from them since then. Contacting them is quite a struggle, and even when I manag...
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