Umingle Support Help
I have been using Umingle and a few days ago I tried to complete the video chat verification process. During this process I received a “verification denied” type of message and was instructed to contact Umingle, but when I followed this instruction and tried again, the verification still did not work and continued to be denied. As a result of this situation my account is currently blocked and I am unable to use the video chat feature or access my account properly. I have tried to follow the directions given on the screen but the problem has not been resolved. I request that my Umingle account be checked as soon as possible, my verification be approved if there is no valid reason for refusal, and my account be unblocked so that I can continue to use the service.
This complaint is regarding a problem I have been experiencing with my Umingle account on the website. My account has been incorrectly flagged as under 18, even though I'm over 18, and I'm now unable to access my account. For the last 3–4 days, when I try to use the Umingle website I see a blocked screen with the message “Age Verification Denied” stating that Umingle is only for users who are 18 and above. The system does not offer me any option to verify or re-verify my age, so my account stuck in a verification loop that I cannot resolve on my own. I kindly request that you immediately reset this age verification loop, restore my access to my account, and provide a way for me to verify my age properly. My Reference ID is 35016c8e. I ask that my account be reviewed as soon as possible so I can continue using your service without further interruption.