Umingle banned my account for no reason, how can I recover access?

Dear Umingle Support Team, I am writing to appeal the sudden ban placed on my Umingle account today. While using the chat platform, another user instructed me to type the phrase “M14”. Not understanding the implications, I followed their instruction, and my account was immediately and automatically ...

I am an Umingle user from Indonesia and on 27 May 2026 at around 3:50 p.m. I was suddenly banned while I was chatting with a person from Egypt. I was not doing anything inappropriate when this happened. Right after the ban, I saw a message that I had to pay 39.000 in order to be unbanned, which I fi...

I am 22 years old and my Umingle account on both the mobile app and the website has just been banned with the reason shown as “not 18” which is incorrect. I am legally over 18 and meet the platform’s age requirement, so this ban has been applied to my account falsely. My ban ID is ce8cb722. I could ...

I am writing to report a serious problem I have experienced on the Umingle website, which has resulted in my IP address being shadow banned even though I have not violated any rules. Your camera system repeatedly claimed it could not detect our faces, even though the lights were on and we moved clos...

My Umingle account with the ID/username “9ca0a***” was banned yesterday without any clear reason or prior warning. Before the ban, I was experiencing a problem where the other person could not hear my sound during a conversation, so I sent a message about this. Shortly after, my account was banned. ...

I am writing regarding the sudden ban of my account on the Umingle web platform on May 27. While I was chatting with another user, my account was immediately banned for “inappropriate content” and I was logged out without any prior warning or detailed explanation. I do not know exactly which message...

I am writing about my Umingle account, which has been banned because your system claims I am under 18 years old. I am currently 19 years old, so this ban is incorrect and very unfair to me. I use Umingle from Malaysia to meet and chat with strangers from other countries, and I did not violate any ru...

I was using Unmingle to chat with new people when I accidentally entered my age incorrectly and was banned shortly after. I am actually 19 years old, but because I am not very used to typing on mobile, my finger slipped, and I entered 13 instead of 19. I meant to type 19, but after pressing 1, my fi...

My Umingle account was banned today, right after I typed “m15”, which another user told me to send. I did not know that using this phrase would trigger an automatic ban or be considered a violation of the rules. I am actually over 18 years old and I had no intention of breaking any community guideli...

Today, 26 May 2026, my Umingele account on the platform was suddenly blocked with the reason that I am under 18 years old, even though I am already of legal age. Because of this blocking, I cannot log in to my account at all. I request that my account be unblocked and reactivated so that I can use t...

My Umingle main account was suddenly banned on the 21st and remains banned to this day, and I was not given any clear explanation about the reason. When I tried to log in, I only saw a ban message on the screen and no detailed information about what policy I allegedly violated. Before this ban, I ha...

My Umingle account linked to the email address masterp*****@gmail.com was banned about a week ago, with the explanation that I am not 18, even though I am actually 18 years old. I did not violate any rules or behave inappropriately on the platform, so I believe this ban is a mistake related to my ag...

Account Banned Due to Alleged “Under 18” – Request for Review and Unban I am writing regarding the sudden ban of my regular user account on Umingle. My account was banned yesterday, and when I try to use it, I see the ban reason stated as “under 18.” This is the only information shown to me, and I a...

I have been using the Umingle application for about one month, and on May 31, 2026, my account was suddenly banned. The ban notice stated that it was due to sexual content, but I did not share or engage in any sexual content in the app, and I do not know what concrete behaviour this decision is base...

I am writing regarding the suspension of my Umingle account on the website version on 25/05/2026. My account was suddenly banned, and I received the following message: “You are banned. Ban ID: d96643ba. Reason: Under 18.” Before the ban, another user in the chat told me to press F11 and said that th...

I am writing regarding my Umigle account, which has just been banned right after a chat. Immediately after the chat ended, I received a message stating: “pay 6 euros u got banned for 8301d50e Reason: Inappropriate Content.” I have never made any payments or purchases on Umigle before this ban messag...

I am writing regarding an access problem I have just experienced on Umingle. A few minutes ago, while using Umingle in the Philippines, a stranger told us to type “M16”. After doing this, our entire IP address was suddenly banned from the platform, and we can no longer access Umingle at all. We did ...

I have been using Umingle on both my Android phone and my Android laptop, mainly in the random chat section, to meet international friends. Two days ago, my account was suddenly banned. The only information I saw was that it was related to “gender asking”, but I was not asking anyone about their gen...

I am using the Umingle Android app in the Philippines and on May 25, 2026 my account was suddenly banned with the explanation “inappropriate content.” I did not share any inappropriate content or violate the rules to my knowledge, so I believe this ban is a mistake. After the ban, I contacted Umingl...

I am writing regarding my Umingle account, which was suddenly banned today while I was using the service via the web browser. I was simply talking with people in chat and, right after I typed a message, my account was instantly banned without any prior warning or clear reason. No explanation or noti...

I am writing regarding an issue I experienced on the Umingle web platform that led to my account being banned, and I respectfully request that my account be unbanned and that this situation be properly investigated. On May 24, 2026, at around 11:00 p.m. (Philippines time), I met a person on the Umin...

I am writing regarding a wrongful “under 18” ban that was automatically applied to my Umingle access after a text chat incident. I was using Umingle on a Linux PC when another user told me to type “M15” as a supposed trick to zoom the screen. After doing this, my device was automatically flagged as ...

Today, on 24 May 2026, my Umingle account was suddenly banned with the allegation that I am underage. This decision is incorrect and has caused me serious inconvenience, as I can no longer access my account and the services linked to it. I was not doing anything unusual on the platform when this hap...

I am a user of the Umingle live chat platform, and three days ago my account was banned after I mentioned an age under 18 during a conversation, even though my real age is actually 20 years old. Because of this ban, I can no longer access or use the Umingle platform. I would like to clearly explain...

I am writing regarding my Umingle web platform account associated with the email address louisgabriel****@gmail.com, which was banned a few days ago. I received a ban notice stating that my account was suspended for being under 18 years old. This decision is incorrect, as I am above the legal age re...