Umingle Age Verification Issue and Account Unban Without Payment

I am writing regarding the ban placed on my Umingle account on the website due to “Under 18” age restriction, even though I am already over 18 years old. When I try to access my account, I see a message that I am banned for being under 18, and an “Instant Unban” option is offered for 149 Philippine pesos. I believe this ban is a mistake because I meet the age requirement and should be allowed to use the service without having to pay to remove a ban that I consider unjustified. I have not been given any proper explanation or chance to verify my age through normal means. I kindly request that my Umingle account be unbanned and fully restored, and that the age restriction error on my account be corrected without requiring any payment.