Umingle Under-18 Ban Despite Being an Adult

I have been using the Umingle website and my account has been banned for allegedly being under 18, even though I am over 18. This problem has been ongoing for more than three months. When I try to log in, I see a message stating that I am banned due to being under 18, with a Ban ID and a request to pay 149 Philippine Pesos to lift the ban. I do not accept being forced to pay to remove a ban based on an incorrect age assessment. I am ready to provide proof of my age if necessary, but I do not think it is fair or acceptable to ask for payment in order to restore access to my account. I request that my Umingle account be unbanned without any payment requirement and that the “under 18” ban reason be removed, as I am legally an adult. I also expect clear information on how this kind of mistake happened and assurance that similar unjust bans will not be applied to my account again in the future.