Umingle Account Banned Despite Meeting Age Requirement

I am an active Umingle user and on 6 May 2026 my access to the platform was suddenly banned, even though I am 20 years old and meet the age requirement for use. Since that date I have not been able to access Umingle at all. I use Umingle via a Google Chrome link and I do not have any active subscription or paid membership. I have not yet contacted the Umingle help center because I do not know how to reach support, so I am sharing my problem here. I believe this ban was applied in error, as I am over 18, and I would like Umingle to review my account and remove the ban so that I can access the service again without further blocking. My request is that my account be reactivated and, if necessary, that my age be re‑verified so I can continue using Umingle normally from Indonesia.