Umingle Account Ban Complaint

I am writing about an issue with my Umingle account on the Umingle website in the Philippines. A few days ago, when I tried to log in, I saw a message saying that my account was banned and that I have to pay in order to get it unbanned. Because of this, I currently cannot access my account at all. This situation affects the account linked to the email address. I also tried using different email addresses, but I still faced the same problem, which makes me think there may be a general issue with how my account or IP is being handled. I do not clearly remember receiving any previous warnings or notice about violating the rules, and I do not remember doing anything that would justify a ban that can only be removed by payment. I request that my account linked to the email address above be carefully reviewed, the ban be removed without any payment, and my full access to the Umingle website be restored. I also kindly ask you to explain clearly why this ban was applied and why a payment is being requested for unbanning, so that I can avoid any similar problem in the future.