Please Unban My Umingle Account

I am writing regarding a sudden and, in my view, unjust ban on my Umingle account that occurred today, approximately 10 minutes ago. While I was simply using the app to search for people, I was logged out and shown a screen stating that I am banned, with the reason “Gender Searching” and it also shows that I say “M only.” On the same screen, there is an option asking me to pay 99 Philippine Pesos to remove the ban. I do not believe I have violated your rules, and I was not given any prior warning, clear explanation, or any evidence that my behavior was against your terms. I suspect that someone may have falsely reported me and that this may have caused an automatic or unfair ban on my account. Until now, I have not contacted your support through any other channel; instead, I am first trying to clearly state my situation and ask for a fair and transparent review through this complaint. I kindly request that my ban be thoroughly investigated and lifted without requiring any payment from me, and that you provide a clear and detailed explanation of what I supposedly did wrong according to your rules. If there has been any error in your automated system, moderation, or as a result of a false report, I ask that you correct this mistake and restore my normal access to Umingle as soon as possible.