Umingle Banned My Account For “Gender Searching” Without Any Proof

I am writing to report that my Umingle account on the website has been banned with the stated reason “gender searching,” even though I have never done anything related to this or asked anyone about their gender. When I opened Umingle today, I suddenly saw that my account was banned for this reason, without any prior warning or clear explanation. I use Umingle from the Philippines, and I am very disappointed to be penalized for something I did not do. I have not been able to find any clear way to contact your support team or submit an appeal about this situation, so I am expressing my concern through this complaint. I kindly request that my account ban be removed and that my account be fully restored, as I believe this decision was made in error. I also ask that my account be reviewed carefully so that this kind of unfair ban does not happen again.