Subject: Issues with Flight Reservation and Request for Resolution
Dear Sir/Madam,
I am a customer of Turkish Airlines. Last night, I attempted to purchase a ticket for the Hong Kong - Istanbul return flight on April 23rd through the Turkish Airlines mobile application. Despite making three payments through the app, my flight reservation was not completed.
Upon realizing this issue, I immediately contacted Turkish Airlines customer service. The representatives informed me that there was a system update and advised me to call back in the morning. In the morning, the payments were refunded to my card. However, when I tried to purchase the ticket again, the reservation still did not go through, and the amount was deducted from my card.
I spoke with four different Turkish Airlines customer service representatives to resolve this issue, but none of them provided a satisfactory solution. This situation is unbecoming of a reputable brand like Turkish Airlines.
Therefore, I request that this inconvenience be resolved as soon as possible and that the necessary steps be taken to address my grievance. Otherwise, I will be compelled to initiate legal proceedings.
I kindly request a prompt response from your side regarding this matter.
Sincerely,
On February 5, 2024, I tried to purchase a flight ticket for February 15 using my Canadian credit cards via the Turkish Airlines mobile app. Due to a system error, I couldn't complete the purchase with either card. However, when I checked my credit cards, I saw that ₺1167 was charged to each card se...
I purchased three tickets from Turkish Airlines for flights scheduled 6 months later. Ten minutes after booking, I realized that the flight lands at Istanbul Airport, but I need to arrive at Sabiha Gokcen Airport for an important meeting at 8 AM. If I am late, I will face serious issues. It is impos...
I purchased a ticket from Turkish Airlines for a flight on July 13th at 20:40. I was informed that my ticket was deactivated due to a payment dispute. After consulting with my bank, I confirmed that there was no payment dispute and requested the cancellation of any existing disputes, which I documen...
I tried to book a one-way flight from Helsinki to Istanbul for 23.12.2023 at 12:25 using the Turkish Airlines mobile app. I filled in all the required information, and everything was going smoothly during the payment process. I completed the bank verification, and the payment was deducted from my ba...
I am writing this letter to express my extreme dissatisfaction and disappointment with the service I received during my recent attempt to travel with Turkish Airlines. On August 27, 2023, I had a confirmed reservation for flight TK1919 from Istanbul to Geneva. However, I was unexpectedly placed on a...
Comments