I traveled on Turkish Airlines flight TK1954 from Amsterdam to Istanbul on May 27, 2026, and I would like to express my deep disappointment regarding the lack of wheelchair assistance, despite my clearly stated and confirmed need. My reservation number is R6YITB. Because of a broken foot that occurred about one month ago, I requested wheelchair assistance in advance for both my Istanbul–Amsterdam outbound flight and my Amsterdam–Istanbul return flight. On the outbound journey, I received wheelchair support smoothly at both Istanbul and Amsterdam airports and was able to board and leave the aircraft comfortably. However, when I arrived at Istanbul Airport at approximately 11:20 PM on May 27, no wheelchair assistance was provided at all, even though it had been requested and confirmed. Together with my family, we informed several airport staff members about my situation, yet they showed no interest, did not offer any proper guidance, and acted in a highly irresponsible manner. Because of this negligence, I had to walk through the very large Istanbul Airport with my injured leg, relying on the support of my brother and my son just to reach the exit. This caused me significant physical difficulty and posed a serious risk to my health condition. It is unacceptable that such a critical service for passengers with reduced mobility was not provided despite prior notice and confirmation. I kindly request that this incident be thoroughly investigated, that the staff responsible be identified and evaluated, and that the necessary measures be taken to ensure that similar situations do not occur again for me or for other passengers in need of special assistance.
On my Turkish Airlines flight TK60 from Istanbul to Kuala Lumpur on April 15 at 01:40, despite having a pre-approved wheelchair reservation and a medical report, and despite clearly stating that I was traveling with an infant and this information being visible in your system, I was denied wheelchair...
Turkish Airlines provided my family with round-trip tickets from Antalya to Istanbul. We informed the airline about our need for wheelchair assistance for both the departure and return flights because my mother is a disabled patient who relies on a wheelchair. Surprisingly, no documentation was requ...
On 24.08.2023, I purchased tickets for my family from Istanbul Airport to Elazig Airport. The flight TK 2646 was scheduled for 12:25 PM, and the check-in was completed at 11:10 PM. Since my father is ill, we requested a wheelchair at the entrance. My brother did not want to wait for the ticket proce...
On June 4th, at approximately 13:40, we had made a wheelchair reservation for my mother, Fk, who had undergone knee surgery on May 11, 2023, for the TK2840 flight from Istanbul Airport to Trabzon. On the same day, around 12:00, we completed the check-in process at the special services counter in are...
On June 4, 2024, at 01:30, my father, who is disabled, had a Turkish Airlines flight from Istanbul to Samsun. Around midnight, I entered Istanbul Airport and informed Turkish Airlines at the gate about the wheelchair. I sent my daughter to the Turkish Airlines counter for check-in, but unfortunately...
Comments