Wheelchair Assistance Failure On Turkish Airlines TK1954 Amsterdam-Istanbul F
I traveled on Turkish Airlines flight TK1954 from Amsterdam to Istanbul on May 27, 2026, and I would like to express my deep disappointment regarding the lack of wheelchair assistance, despite my clearly stated and confirmed need. My reservation number is R6YITB. Because of a broken foot that occurred about one month ago, I requested wheelchair assistance in advance for both my Istanbul–Amsterdam outbound flight and my Amsterdam–Istanbul return flight. On the outbound journey, I received wheelchair support smoothly at both Istanbul and Amsterdam airports and was able to board and leave the aircraft comfortably. However, when I arrived at Istanbul Airport at approximately 11:20 PM on May 27, no wheelchair assistance was provided at all, even though it had been requested and confirmed. Together with my family, we informed several airport staff members about my situation, yet they showed no interest, did not offer any proper guidance, and acted in a highly irresponsible manner. Because of this negligence, I had to walk through the very large Istanbul Airport with my injured leg, relying on the support of my brother and my son just to reach the exit. This caused me significant physical difficulty and posed a serious risk to my health condition. It is unacceptable that such a critical service for passengers with reduced mobility was not provided despite prior notice and confirmation. I kindly request that this incident be thoroughly investigated, that the staff responsible be identified and evaluated, and that the necessary measures be taken to ensure that similar situations do not occur again for me or for other passengers in need of special assistance.
In the response from Turkish Airlines I received a reply stating that my wheelchair request was in the system, but I could not benefit from the service because I did not go to the special services desks and make a request. In other words, if your foot is broken you create the request in advance, then you get off the plane and wander around the terminal with a broken leg looking for a desk; if you find one and submit a request they give you a wheelchair, that's how I understand it. I would be ashamed to write this answer myself. If Turkish Airlines operates like this, wow, there’s no help for people like us. If the person who wrote this did so just to brush me off like the ground staff did that night, it’s not a clever response; this irresponsibility does not suit Turkish Airlines.
