On 24.08.2023, I purchased tickets for my family from Istanbul Airport to Elazig Airport. The flight TK 2646 was scheduled for 12:25 PM, and the check-in was completed at 11:10 PM. Since my father is ill, we requested a wheelchair at the entrance. My brother did not want to wait for the ticket process to avoid being late, but the staff member made him wait, saying the wheelchair would arrive soon and they could go together. However, they did not inform the inside staff. Later, my brother asked another staff member for directions and was misdirected, causing him to be late. He was then redirected to gate D, where more confusion ensued. Despite having 45-50 minutes left before the flight, we were unable to board the plane, adding to our already significant expenses. Due to my father's condition, we were severely inconvenienced by this mishap. We had to purchase new tickets out of necessity. We could have boarded without luggage, but the staff were too lazy to make a phone call, and unfortunately, we missed the flight. I am requesting a refund for the ticket price as soon as possible. PNR: TBFHAI. Sincerely, Sevgi A**.
On June 4, 2024, at 01:30, my father, who is disabled, had a Turkish Airlines flight from Istanbul to Samsun. Around midnight, I entered Istanbul Airport and informed Turkish Airlines at the gate about the wheelchair. I sent my daughter to the Turkish Airlines counter for check-in, but unfortunately...
THY caused a check-in issue for a disabled passenger. On 04.06.2024 at 01:30, my disabled father had a flight from Istanbul to Samsun. Around 00:30, I arrived at Istanbul Airport and informed THY at the gate about the need for a wheelchair. I sent my daughter to the THY counter for check-in, but unf...
On November 28, 2023, at 15:05, we traveled from Muş to Istanbul Airport on flight TK2693. My sister, who has difficulty walking, was with me. Despite requesting assistance in Muş, no help was provided. Upon arriving at Istanbul Airport, the assistance service picked up my sister from the plane but ...
On 27.10.2023, I purchased a ticket for flight TK2670 from Istanbul Airport to Hakkari Selahaddin Eyyubi Airport. I arrived on time and boarded the plane, but the flight was delayed by two hours. Along with other passengers, I waited for two hours on the plane before it took off. Previously, I bough...
On 10.10.2023 at 05:30, I checked in for my Elazig to Istanbul Sabiha Gokcen flight but forgot to get my mobile boarding pass. I arrived at Elazig Airport at 05:00 and went to the THY ticket office. The sales clerk informed me that they couldn't issue a boarding pass within the last 45 minutes. They...
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