On November 20, 2023, we approached your Turkish Airlines TK 2852 flight departing from Ordu-Giresun at 18:35 for ticket approval at Istanbul Airport. We explained my health issue to the male Turkish Airlines staff member next to the Air Club employees' desk. I informed him that I had undergone hip replacement surgery a week ago and showed the doctor's report. I mentioned that last year, the Air Club staff made me walk quickly, causing my legs to swell and resulting in issues, hence I needed to be taken to my seat on the plane. The male staff member asked if I could take a few steps. I replied no, and when he asked, 'Can't you take a few steps at all?', I explained that I could manage a few steps to move from seat to seat, but nothing more. He said 'Okay,' and I was taken to the plane's entrance gate. While waiting, I asked my spouse to check my ticket, and we saw that I was assigned seat 19/F. When we inquired with the staff there, they said my ticket was processed to be taken to the plane entrance by wheelchair, and it was recorded that I would walk with crutches on the plane. They corrected this over the phone, ensuring that I would be taken to my seat by wheelchair. The Air Club staff who came to assist me stated that they were told I would walk on the plane and had not been informed otherwise. Ultimately, after much discussion, I was taken to my seat by wheelchair, but only due to my insistence. Such behavior from the staff of a company like Turkish Airlines is unacceptable and does not reflect well on your institution. I am filing a complaint against the concerned staff member and will escalate my complaint to higher authorities if necessary.
On June 4, 2024, at 01:30, my father, who is disabled, had a Turkish Airlines flight from Istanbul to Samsun. Around midnight, I entered Istanbul Airport and informed Turkish Airlines at the gate about the wheelchair. I sent my daughter to the Turkish Airlines counter for check-in, but unfortunately...
On November 28, 2023, at 15:05, we traveled from Muş to Istanbul Airport on flight TK2693. My sister, who has difficulty walking, was with me. Despite requesting assistance in Muş, no help was provided. Upon arriving at Istanbul Airport, the assistance service picked up my sister from the plane but ...
On June 4th, at approximately 13:40, we had made a wheelchair reservation for my mother, Fk, who had undergone knee surgery on May 11, 2023, for the TK2840 flight from Istanbul Airport to Trabzon. On the same day, around 12:00, we completed the check-in process at the special services counter in are...
THY caused a check-in issue for a disabled passenger. On 04.06.2024 at 01:30, my disabled father had a flight from Istanbul to Samsun. Around 00:30, I arrived at Istanbul Airport and informed THY at the gate about the need for a wheelchair. I sent my daughter to the THY counter for check-in, but unf...
During my Turkish Airlines flight TK2826 from Istanbul to Trabzon on 02.08.2023, I requested the flight attendant to change my seat as I couldn't sit between two male passengers. She told me she could assist after all the passengers took their seats. Once everyone was seated, she said I could move t...
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