On April 11, 2024, at 16:55 in Istanbul, we missed our THY flight to Montenegro despite being at the airport 50 minutes before the departure. We understand the importance of arriving early on the day of the flight; however, we experienced approximately 15-20 minutes of misguidance within the airport. Every time we asked 'Where should we go for Montenegro?', we received different answers. Although we arrived at least an hour before, the official said we missed the flight because we were just 10 minutes late. Later, while purchasing tickets again, the official mentioned that we could pass without checked baggage using our backpacks. If this was an option, why weren't we guided this way earlier? You may be the largest airport in Europe, but the lack of proper guidance inside causes passengers to miss their flights. In today's conditions, flight tickets are not easily affordable. I wish you had made more effort to assist us. Thank you, THY Istanbul Airport.
On 21-09-2023 at 14:10, I had a THY flight from Istanbul to Amsterdam, but I missed the flight due to incorrect guidance from the THY staff at the check-in/visa process. Here are the details: 1. I did online check-in a day before. 2. At 12:45, I saw from the check-in board at Istanbul airport that...
We had planned a Montenegro holiday starting from Istanbul with a flight on July 27, 2023, at 19:00. We bought two tickets for the 14:50 THY flight from Ankara to Istanbul on the same day. The flight was delayed without any explanation. Initially, it was postponed to 15:20, then 15:30, and finally t...
I couldn't make it to my THY flight from Izmir on January 28, 2024, at 11:00 AM at Istanbul Airport. At the first security check around 10:20 AM, we were held up for 10 minutes because someone else's belongings got stuck in the machine. With a child in my arms, a suitcase in hand, and a backpack, I ...
On February 17, 2024, despite arriving at the gate at 07:16 for our 07:45 Istanbul-Denizli THY flight, we were not allowed to board the plane because the flight was rescheduled 10 minutes earlier and the gate had already closed. We urgently needed to get to Denizli and were not informed about the fl...
On May 27, 2024, I landed in Istanbul from Tirana at 03:30. There are flights to Konya at 06:30 and 14:00. Since I was coming from abroad, I left a gap in case of delays and booked the 14:00 flight. However, as there were no delays, I arrived in Istanbul at 03:30. I wanted to move my flight to 06:30...
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