Formal Complaint Regarding Unprofessional Driver Conduct – HAVAİST

On 10 November at around 20:30, my relative experienced an issue with the driver on the HAVAİST Bursa – Sabiha Gökçen service departing from Bursa bus terminal. The driver was busy watching videos on his mobile phone and eating, so he did not notice passengers approaching and boarding the bus and did not even turn on the interior lights of the vehicle. Although there were about 15 minutes left before departure, he said he would “prepare the vehicle” and kept passengers, including elderly people, waiting outside in the cold instead of allowing them to sit inside. During this time, his attitude towards passengers was also rude and disrespectful. I request that this irresponsible behaviour towards my relative and the other passengers be examined through camera and other records, that the driver be identified, and that the necessary actions be taken so that such an incident is not repeated and passenger safety and comfort are ensured.