I purchased a round-trip ticket from Berlin to Istanbul. There were no issues when flying from Berlin, but when I tried to do online check-in in Turkey, the website kept giving errors.
When I called customer service, they said that we had entered our information incorrectly while purchasing the ticket, which resulted in an extra charge, and they took ₺7,000 from me. Later, when I called customer service again, they told me that they had suspended online operations due to high volume and that any actions taken through customer service would incur a fee.
I stated that the charge was unreasonable and that I had invoices to prove it. They created a complaint form and told me I would be contacted as soon as possible. It's been a week, and no one has called. I do not accept this terrible mistake from such a well-established company.
I purchased a ticket from Turkish Airlines for an international flight. Unfortunately, my flight got overbooked due to excessive ticket sales. I had to stay at Turkish Airlines' hotel that night, and they provided me with a ticket for the next available flight. They assured me that compensation woul...
On September 15, 2024, I purchased a ticket from Antalya to Istanbul. Due to an error on Turkish Airlines' website, the ticket was issued as if it was from İzmir Airport. I had to make a change and ended up paying over a thousand lira to change the ticket. I submitted feedback regarding this, but my...
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
I purchased a same-day round-trip ticket from Istanbul to London with Turkish Airlines. I missed the outbound flight and bought a new ticket for the next available flight. I called customer service to request a refund for the missed flight, and they informed me that I would receive a refund of ₺3200...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
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