When converting 1000 miles into a plane ticket with THY, the transfer fee of 20 USD is already much lower than the value of 1000 miles in ₺. Therefore, a corporate company like THY should review this transfer fee for domestic and international ticket purchases. Despite the lack of clear information on their website, 1281 ₺ was deducted from my registered credit card for a transfer of 2300 miles at a rate of 46 USD, and even though one transaction was still in the authorization stage, I received negative responses to my three feedback submissions. Additionally:
1) The response to my feedback suggested that I check all flight details before marking the option “I have read and accept the fee conditions” to avoid similar issues in the future. However, the link provided in the response does not mention any fees for transfer transactions (https://www.turkishairlines.com/tr-tr/bilgi-edin/ucret-kosullari/index.html), making the response incorrect and disappointing. This action violates my right to information as per Article 4(1) of the Consumer Protection Law No. 6502.
Since I still want to convert 1000 miles into a plane ticket, I am required to use 3800 miles for a 1200 ₺ ticket (the minimum amount). However, 2300 miles were transferred for 46 USD, which is 1280 ₺. This situation falls under the unfair terms in consumer contracts as per Article 5 of the Consumer Protection Law No. 6502. THY is applying an unfair contract to its customers in this case.
Even though the 1280 ₺ charge on my credit card was still in authorization, I called and submitted my first feedback for immediate cancellation, but the transaction was not canceled. My right to withdraw within 7 days, as stated in the Consumer Protection Law No. 6502 for distance or other contracts, was not applied. Moreover, from a legal standpoint, THY Customer Relations Management could have canceled a transaction still seen as pending.
Additionally, no invoice was issued for this transaction, which is also legally problematic.
My suffering continues to increase both financially and emotionally. I hope THY is aware of this wrongful transaction.
I purchased a round-trip ticket from THY to Antalya. According to the refund conditions, I was informed that there would be a deduction of ₺525 if I canceled the ticket. Based on this information, I canceled my return flight, accepting the deduction, due to a change in my return date and time and no...
I purchased a round-trip ticket from THY for my spouse. THY canceled the outbound flight, forcing me to make a schedule change. When I wanted to change the return ticket, I was told that I only had one change right and couldn't make a second change. However, I didn't change the outbound flight volun...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
Comments