On 23.03.2024, an unauthorized charge of ₺37,192.66 labeled as THY was made on my QNB Finansbank card. This charge was made without my knowledge. I did not receive any approval code message, and the transaction was completed without my consent. Upon receiving a notification about the charge, I immediately reported it to the bank, and a complaint was filed. However, no action has been taken for 10 days. The bank insists that I must pay the amount when my statement is issued, despite it being an unauthorized charge due to a security breach. I urgently request the cancellation of this transaction and a refund to my card. I have contacted the bank multiple times via phone and in person, and I have also filed a complaint on the complaint platform. Given that the charge is labeled as THY, I also request assistance from THY in resolving this issue.
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
Hello. On 03.08.2023, I purchased a flight ticket from Kars to Istanbul through Turkish Airlines Karbal Tourism. I wanted to pay with my credit card, so I entered my password. However, the lady there informed me that I couldn't complete the transaction with my credit card and needed to pay in cash. ...
I purchased a ticket through the THY app on November 14, 2023, for a flight from Istanbul to Thessaloniki on November 29, 2023, with a return on December 5, 2023. I made a payment of 5,854.80 TL using my bank card through the same app. Due to work commitments, I had to cancel these flights on Novemb...
THY overbooking refund problem. Hello, On the morning of April 16, 2024, we processed overbooking transactions at the THY counter at Istanbul Airport. Ticket number: 2354083501966. We were told that the refund would be made within 5-7 business days. My wife and son also did the same transaction wi...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
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