During my flight from Erzurum to Gaziantep, with a stop in Ankara, I had a traumatic experience. I followed all of the steps required to have my cat accompany me on the flight. I had scheduled and paid for an appointment on July 5, 2023, to ensure compliance. However, a week before my flight, my reserved seat on the ESB-GZT leg was given to a passenger with a dog. They prioritized the dog due to a delayed flight, forcing me to reluctantly place my cat in the cargo section. Despite my concerns about my cat's respiratory issues caused by the soft carrier, my concerns were dismissed. When I arrived in Gaziantep, I discovered that my cat had escaped from the cargo hold carrier. The haphazardly secured carrier exacerbated the situation, putting my pet's safety at risk. The carrier's condition revealed my cat's distressing conditions, such as nail injuries and bruising from luggage and movement. I photographed and videotaped these incidents. In this situation, I insist on a comprehensive and significant response. If the necessary actions are not taken, I am willing to use my evidence on social media and seek legal recourse to hold the airline accountable for their negligence and mistreatment of my pet.
On December 15, 2023, I decided to travel with my pet on the Istanbul-Ankara flight. Before purchasing the ticket, I called customer service at least three times to confirm whether the standard cat carrier would be allowed on the plane and received approval. After obtaining the cat's ticket and appr...
On March 4, 2025, I had a 04:45 Turkish Airlines flight from Istanbul to Nakhchivan. I had reserved space for my cat online and had previously obtained a veterinary certificate with a microchip from Ataşehir Municipality back in June 2024. Despite clearly stating that my documents were Azerbaijani a...
I had a ticket for the 05:45 Gaziantep-Dalaman flight. Despite including my pet in my ticket and having all vaccinations up to date, I was informed during check-in that my pet could not be accepted on the flight because its cage was not a hard cage. However, when I reviewed Turkish Airlines' Pet Tra...
On 09.04.2024, I purchased a plane ticket for the Istanbul-Adana route, ticket number: 2352218271047. I reviewed the pet transportation rules and information about the carrying case. To avoid any issues, I bought a new soft carrier. The website stated that applications for pets could be made up to 2...
On 28.06.2023, I purchased a ticket for the Istanbul-Antalya flight from Sabiha Gokcen Airport. Despite having a boarding pass and a screenshot of my ticket, I was informed during baggage check-in that the flight was from Istanbul Airport, and I was not allowed to board. I contacted customer service...
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