A ticket worth ₺35,987.73 was purchased from Turkish Airlines using my credit card without my knowledge, for a person named a*** b***** whom I do not know. Despite having all the necessary information such as the ticket number and passenger name, and after contacting Turkish Airlines customer service and submitting feedback (TK-11160049) both in writing and verbally multiple times, Turkish Airlines stated that they are only "sorry" and cannot assist me. It is truly surprising and disappointing that Turkish Airlines, which constantly claims to be Europe's best airline, is so unaccommodating regarding customer satisfaction. While major companies like Amazon and Apple provide immediate refunds in such situations, it is very disappointing that Turkish Airlines, a member of Star Alliance, cannot assist its customers in such a case. I intend to file a complaint about this situation with all relevant national and international institutions, including Star Alliance.
I purchased a flight ticket from Turkish Airlines for October 18th with a total cost of ₺55755. Since the amount could not be debited from my bank card, I sent the ticket fee via EFT. The money was immediately deducted from my account, and despite the IBAN being correct, the ticketing process did no...
I purchased an Anadolu Jet flight through the Turkish Airlines application. Later, I canceled my ticket to buy another one and agreed to have the cancellation fee transferred to my TK wallet instead of my credit card, as I intended to purchase another ticket. However, as of April, I learned that Ana...
Hello, On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw t...
I purchased a round-trip ticket (ticket no 2352216228534) from Turkish Airlines for Stuttgart to Ankara. After traveling to Ankara, my return ticket was changed without my knowledge. Since I couldn't get a resolution from customer service and couldn't stay in the hotel any longer, I had to buy a new...
I purchased tickets from Turkish Airlines (supposedly a Star Alliance member) on October 21 for the 11:20 AM Miami-Istanbul flight a week in advance. We received an email with our ticket numbers. Since we were traveling with a baby, we bought seats with extra legroom and a bassinet. On October 20, a...
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