I decided to use my right to a refund for a travel ticket I purchased for Malta due to a schedule change. However, during this process, Turkish Airlines requested the credit card used to purchase the tickets in bulk, even though it was their agency's card, not mine. They knew this card was never in my possession, yet they insisted on seeing it for the refund. This situation leaves us, the customers, at a disadvantage. Large organizations with big budgets are happy with the ₺5000-₺7000 they withhold from us. I wanted to address this issue under Turkish Airlines, but it seems they are not responsive. I believe this issue also concerns Turkish Holidays, as it happened during my travel plans. I will try to report this complaint wherever I can. All I want is to get my ₺7000 back, the cost of my tickets. Despite not having the agency's card, they continue to insist on it. I want someone to explain why they are asking for the agency's card and find a way to return my money.
Hello, On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw t...
In March, I purchased two tickets from Turkish Airlines. Due to the death of a relative, I tried to cancel my ticket 10 days before the flight by both creating a notification and calling customer service three times. On the day I canceled my ticket, my credit card was stolen. They requested my new c...
A ticket worth ₺35,987.73 was purchased from Turkish Airlines using my credit card without my knowledge, for a person named a*** b***** whom I do not know. Despite having all the necessary information such as the ticket number and passenger name, and after contacting Turkish Airlines customer servic...
Turkish Airlines is not providing me with the compensation and ticket refund that is my legal right and approved by Civil Aviation. For the refund process of ₺7,365 approved in my legally entitled feedback TK-9816087, I was asked to open a new request. Subsequently, I opened the record TK-9849986 a...
I purchased a ticket from Turkish Airlines for a domestic flight. 20 minutes later, I wanted to cancel the ticket. They said the cancellation request could not be processed because they couldn't access my account. However, when they were withdrawing money from my account while purchasing the ticket,...
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