I am writing regarding my Turkish Airlines flight on 9 June 2026 on the route Saint Petersburg – Buenos Aires. For this flight, I paid for an upgrade to a service class using 75,000 miles. In order to make this upgrade possible, I first had to purchase additional miles, and according to Turkish Airlines’ own tariffs, the value of 75,000 miles is 2,250 USD. After the upgrade was successfully processed, Turkish Airlines made a slight change to the departure time of the flight. Following this minor schedule change, my confirmed upgrade disappeared from the booking, but the 75,000 miles that had been used for it were not returned to my account. I contacted customer support several times and tried to resolve the situation through them, but I did not receive any effective help, and the issue remained unresolved. In view of the above, I request that Turkish Airlines either fully restore my upgraded service class for this flight or return the 75,000 miles deducted from my account, which corresponds to a value of 2,250 USD. I ask for this matter to be reviewed urgently and for a clear written response.
I purchased flight tickets for two people for the routes Istanbul - Barcelona and Barcelona - Istanbul between October 12th and October 15th, 2023, from our national and domestic airline, Turkish Airlines. We decided to upgrade our tickets to business class by redeeming 60,000 miles. Approximately 2...
I purchased round-trip tickets for two people from Istanbul to Barcelona and back from Turkish Airlines for the dates 12-15.10.2023. Using 60,000 miles, I upgraded our tickets to business class. About 20-25 days later, I received a message on the mobile app indicating a fare change, allowing for fre...
I am experiencing a serious grievance regarding my flight with PNR number TAZG2U, which I purchased via Turkish Airlines’ TKPay system and subsequently cancelled. On 02.03.2026 I cancelled this flight, and after the deduction the amount to be refunded appeared as ₺708,140.18. Following this transact...
I upgraded my round-trip ticket from Turkish Airlines to business class using 25,000 miles. Later, I had to cancel the ticket. They did not refund my miles. I called and was told to go to the customer service counter. During another flight, I went to the counter, and they had no idea how to process ...
I used my miles to purchase two tickets for the Muscat – Antalya flight dated 20.03.2026. For the economy class ticket with PNR number RWC3KM, I made an additional payment of 20,000 miles within the scope of the business upgrade service. However, when I tried to check in online one day before the fl...
Comments