Last month, I purchased tickets for myself, my wife, and my son to Cyprus. Later, I found out that we couldn't enter Cyprus because my son's ID did not have a photo. I wanted to postpone the tickets as I learned this the very next day. The Turkish Airlines call center informed me that I could cancel the tickets and buy new ones for the following month at a lower price. However, the call center representative changed the dates for my wife and son's tickets and made mine open-ended, which we discovered when we called to buy new tickets. Despite informing them that this was a mistake and not done by us, a total of ₺6,500 was deducted from our tickets. I then canceled the tickets and bought new ones, paying an additional ₺3,000 due to the change, totaling ₺9,000. Despite filing a complaint on their website, I received no response.
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
In February, I had a ticket with Turkish Airlines that I put on hold, intending to use it between August 7-12. When I called to book the tickets, they issued tickets for both my wife and me, charging ₺3,500 per person. However, they did not issue my ticket due to a system error and later refunded it...
I requested a ticket change from Turkish Airlines due to a health issue and was told I could use it as a travel voucher. I called customer service to create new tickets for my wife and myself, but they failed to create one for my son. Every time I tried to pay, the transaction was canceled. I was tr...
I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I cont...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
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