We wanted to reschedule our international flight due to our friends' visa problems. Before proceeding, we consulted with a customer representative to get information about the penalty fees. We were informed that there would be a deduction of $70 + $15 (tax and processing) per flight. For two people, round trip, the total penalty would be $340. I confirmed this amount with the representative, and we rescheduled the ticket. However, when my friend tried to reschedule their ticket, a higher penalty fee was quoted. I spoke with another customer representative and realized I had been given incorrect information. I filed a complaint, and that evening, they called me back, saying they had listened to the call recordings and found me to be correct. They assured me that I could use my ticket based on the information provided. I sent an email for new ticketing. While my ticket was worth $1000, after the $340 penalty, I expected to have $660 (approximately 20,000₺) in usage rights, but only a 9,000₺ discount was applied to my new ticket. The customer representative kept pushing me to buy the ticket quickly, saying the price was increasing, and tried to close the complaint file. They couldn't explain the 10,000₺ discrepancy, constantly saying the system automatically gives the amount and there's nothing they can do, citing tax deductions. Additionally, they tried to make me feel guilty by saying the representative who gave me incorrect information would be held responsible. A reputable company like THY shouldn't put its representatives or passengers in such a situation. I am waiting for the result of my new complaint; I don't know when they will respond, and the price of my new ticket is increasing. If the outcome is the same, I will apply to Consumer Rights.
Good evening. I had purchased tickets for two people from Turkish Airlines. I wanted to change the ticket for one of these two people. I contacted the call center because we had bought the tickets together but later separated them. Therefore, I couldn't make the change through the app. I called the ...
While trying to change my flight, I accidentally canceled my ticket through the app. I then called customer service to explain that I had canceled it by mistake and only wanted to change the date. However, the customer representative said that my request would be processed in three days. Despite exp...
The return ticket for my international flight was rescheduled. My direct flight was automatically changed to a connecting flight. At the airport, I was told I had no ticket. I showed the tickets, they checked, and said they would only assist with the first flight. I bought a new ticket at the connec...
While trying to book a round-trip flight from Istanbul to Nice on THY, I encountered an error on the payment screen and couldn't complete the purchase. I immediately called customer service, who informed me that a price update occurred while I was on the payment screen. Fearing further price increas...
I purchased round-trip tickets from Anadolu Jet for a Rize-Istanbul flight, totaling 4 tickets for ₺4,778. When I called Anadolu Jet to inquire about the cancellation fee, I was informed that the deduction would be ₺103 per person, totaling ₺207. However, when ₺103 was credited to my account, I real...
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