On March 20, 2023, I purchased an open ticket for a Samsun-Izmir flight with Anadolu Jet - THY connection through Enuygun.com, with a PNR code V6ZTLS, costing ₺1538. On November 2, 2023, I contacted Enuygun to book a new ticket for an Izmir-Samsun trip with an Anadolu Jet - Ankara connection, costing ₺1762. They informed me that the price difference would be ₺1337. Why am I paying a total of ₺2875 when I already have ₺1538 in Enuygun's account and the new ticket costs ₺1762? Enuygun tells me to contact Atlasjet, and Atlasjet tells me to contact the agency. Normally, I should be able to purchase the ticket for ₺1762, but with this difference, it seems my previous payment of ₺1538 is wasted. Additionally, my trip appears to be completed. When I called, they confirmed that the ticket is open.
About 10 months ago, I purchased an open ticket for ₺1650 for the Izmir-Istanbul route and wanted to use it for a flight on 28.06.2024. I called the customer service center to set the date. After confirming the date, the representative informed me that I would need to pay an additional ₺1750. When I...
1. On February 2023, I purchased two flight tickets from Stockholm (Arlanda) to Ankara (Esenboga) via a connecting flight on the THY website, paying a total of ₺5,112. I also made seat selections at the time of purchase for the flight scheduled on August 30, 2023. 2. On August 9, 2023, I received a...
On 08.12.2023 at 16:56, I purchased flight tickets with PNR code U2AYIP-UHCV6M for myself, my wife, and my daughter. On 11.12.2023, we found out that my daughter has a serious health condition. We were referred to various departments by the doctor for detailed examination procedures. Since these pro...
When I tried to check-in online for my THY flight booked through Enuygun.com with the PNR code sfqmyl for the August 3, 2023, 09:40 departure from Diyarbakir and 13:10 arrival at Izmir Adnan Menderes Airport, I found out that my flight was canceled. I immediately contacted customer service and was i...
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