On December 12, 2023, I traveled from Istanbul to Malatya on the 9:10 AM flight with Turkish Airlines (THY). I purchased my ticket through enuygun.com. While buying the ticket, I made a mistake with the gender information. To correct it, I first called THY, and they informed me that the issue needed to be resolved by enuygun.com. I then called the number provided by enuygun.com, 0850 2429042. The relevant agency had my personal information and said they would fix the issue but that I needed to make an additional payment of ₺1400. When I agreed, I was directed to enter my payment details, and ₺1400 was charged to my credit card. However, the issue was not resolved. Later, when I called THY again, they resolved the problem without any charge, but the ₺1400 was not refunded by the agency. When I shared this with THY, I was threatened by the agency with a lawsuit. I feel both financially exploited and threatened. I now believe that THY and their agencies are deliberately mistreating consumers. I see that the company giving out agency licenses is supportive of such behavior. Therefore, I will file a complaint with CIMER against both companies and exercise my legal rights. I wanted to inform you so that you are not similarly mistreated.
The agency I contacted turned out to be a different agency under the name Enuygun, operating as THY's Easy Ticket.
Dear Sir/Madam, I purchased a ticket for the Tiran-Istanbul flight at 13:20 on 28.08.2024 through Kiwi.com. While booking, I made a mistake with the gender information. To correct this simple error, I first contacted Turkish Airlines (THY) and created a feedback record with the number TK-11281520. ...
I purchased a flight ticket from Dalaman to Istanbul for June 11, 2023, at 20:35 through the THY call center. On June 10, when I tried to select a seat, I discovered that my ticket had been canceled without my knowledge or consent. On June 10, I created a feedback with reference number TK-8762704 to...
I purchased a ticket from Turkish Airlines (THY) on September 13, 2023, with the ticket number 2352209521597 for the Malatya-Sharjah (UAE) route and the return route Sharjah (UAE) - Malatya. Due to force majeure, I had to put the ticket on hold. THY representatives informed me that I could use this ...
When I tried to check-in online for my THY flight booked through Enuygun.com with the PNR code sfqmyl for the August 3, 2023, 09:40 departure from Diyarbakir and 13:10 arrival at Izmir Adnan Menderes Airport, I found out that my flight was canceled. I immediately contacted customer service and was i...
On June 14, 2023, around 10:30 a.m., I purchased a flexible round-trip ticket from Istanbul to Frankfurt for a relative. I realized I had entered the wrong date shortly after purchasing and immediately contacted Turkish Airlines (THY) customer service to report the error. They informed me that the t...
Comments