I called customer service to cancel the flight of 2 tickets we bought from Turkish airlines. The customer services said that this was a penalty fee of 400+400 TL in total and 800 TL in total. We accepted this and paid 800 TL. Today, we called customer services to buy tickets again, and a penalty fee of 280 + 280 TL was requested from us again. First, we were not given such information. Secondly, if this was forwarded to me, I would demand the refund of this ticket. What a bullshit a ticket fines processing fee for a ticket. I have to take a flight on Monday, but I couldn't get the ticket because of this penalty. I hope you will resolve this issue as soon as possible. You brag that we are the best company in Europe, but you are emptying the pockets of your citizens of your own country.
Turkish Airlines canceled our Paris-Istanbul flight due to operational reasons, and the next available flight was a day later, forcing my spouse and me to stay an extra day in Paris. This situation led to additional expenses for us. I submitted feedback to Turkish Airlines to cover our expenses and ...
I purchased a ticket from Turkish Airlines for an international flight. Unfortunately, my flight got overbooked due to excessive ticket sales. I had to stay at Turkish Airlines' hotel that night, and they provided me with a ticket for the next available flight. They assured me that compensation woul...
I recently purchased Turkish Airlines plane tickets. Everyone makes mistakes, but it appears that these businesses are waiting for you to make one in order to take advantage of you. When I bought a ticket, I made a mistake in the travel date. I accidentally booked for next Thursday instead of yester...
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
We bought round-trip tickets for my wife for March 20 (Munich-Istanbul) and April 13 (Istanbul-Munich) using a €480 travel voucher we received, paying only €230. Due to an emergency, we needed to change these flights to a week later. However, this is where the nightmare with Turkish Airlines custome...
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