On August 3rd, Thursday, at 19:20, Turkish Airlines offered me a round-trip ticket as compensation for changing my Istanbul-Trabzon flight to a flight that was 5 hours later. I accepted the offer and changed my flight time. I was told that I could use the reward tickets within a year on any date I wanted. However, the system did not allow me to adjust the dates of my reward tickets through the Turkish Airlines app. I then called customer service to specify the dates and get the tickets. Customer service informed me that these are 'pass tickets' and they cannot process them, and advised me to get the tickets from the airport sales office. I went to the Trabzon Airport sales office twice within a week. They made a reservation for my tickets and said that Turkish Airlines needs to approve it before they can issue the tickets. Turkish Airlines is not approving it, the airport sales office cannot process it, and customer service keeps saying they cannot handle 'pass tickets'. In short, Turkish Airlines is not keeping its promise. They are constantly delaying and making excuses. If they were not going to give the tickets, why did they inconvenience me? I changed my flight and flew 5 hours later with another plane. Turkish Airlines is trying every way not to give the two tickets. They are causing trouble for me and others. Do not believe Turkish Airlines' free ticket promise and do not change your ticket.
I wanted to change the award ticket I purchased with my points from Turkish Airlines 4 days before my flight. The fare differences were calculated and everything was agreed upon, but my new ticket was never issued. Each time, I was told to call back in 2 hours because the approval email from the ope...
Issue with Turkish Airlines Dear officials, I would like to point out that the flight ticket sold to me was changed without any weather conditions. They make a plan and offer a suggestion. Like other passengers, I assumed that my flight, originally scheduled for 23:45, was moved to 00:10, thinking t...
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
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