My wife, daughter, and I were not allowed to board Turkish Airlines flight TK 2431 due to overbooking. We were promised a refund and compensation (€100 per person) which we were told could be collected in cash at the Turkish Airlines ticketing office at Antalya Airport. We accepted this compensation and agreed to take the next flight. However, at both Antalya and Istanbul airports, we were informed that there was no cash available (they converted the payment to Turkish Lira immediately). They said the refund could not be processed. The Turkish Airlines officials at Istanbul Airport also mentioned that they could not take any account number from us and that we would have to come to the ticketing office to receive the payment in cash if available, with no specific time frame given. We faced difficulties at the airport with our 5-year-old daughter until late at night. The next day, I called customer service and was told to create a feedback report to process the refund. I submitted all the required documents, but 15 days have passed with no progress. There seems to be no responsible person to clarify the situation. Feedback numbers: TK-9117940 and TK-9141379. It's unbelievable that such a large company like Turkish Airlines is delaying the refund for three tickets for so long. I want this issue resolved as soon as possible.
On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensatio...
My flight TK2126 from Istanbul Airport to Ankara Esenboğa Airport on 15.06.2024 at 08:00 was changed to flight TK2170 on the same day at 18:00 because the plane was overbooked by 10%. This was already frustrating, but I accepted it as there was nothing else to do. They gave me a paper for compensati...
On August 5, 2023, I was not allowed to board the TK2414 Istanbul - Antalya flight due to overbooking. I was informed that I was entitled to a compensation of €100, but I couldn't receive it at that moment because there was no cash available. I was told to provide feedback online, and that my compen...
I purchased a ticket from Turkish Airlines for an international flight. Unfortunately, my flight got overbooked due to excessive ticket sales. I had to stay at Turkish Airlines' hotel that night, and they provided me with a ticket for the next available flight. They assured me that compensation woul...
On February 25, 2025, my Phuket to Istanbul flight was overbooked, and I was denied boarding. At the airport, I was given a compensation form and was told that I could claim my €600 refund at Istanbul Airport upon arrival. However, when I got to Istanbul Airport, I was sent from one counter to anot...
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