I purchased two Economy Class (e) - Primefly tickets for flight TK2032, Istanbul - Konya, on Friday, July 28, 2023, at 06:35. The main reason I chose the Primefly option was because it offered a 'Free Change' right. I paid an extra fee for this option.
On the night connecting July 27 to July 28, between 23:50 - 00:10, I wanted to change my flight to TK2042, Istanbul - Konya, on Friday, July 28, 2023, at 01:45. However, I was forced to pay an extra ₺404 for this change. Initially, I tried to make this change via my mobile phone. Upon seeing the extra fee, I sought help from THY personnel at the airport. Despite explaining that I purchased the Primefly option with the promise of a free change, I was still required to pay the extra fee.
To be more explanatory, I will share a sample screenshot of another flight. When purchasing a ticket, three options are offered: Ecofly, Extrafly, and Primefly. The additional services provided to the passenger are explained under each option. Under the Primefly option, there is a 'No Penalty for Changes' clause. When you select the Primefly option, you have to pay an extra fee of around ₺200 per person.
Despite paying extra initially, you unfortunately do not receive the promised service. I was forced to pay an additional ₺404 for the change. If a fee is going to be charged for the change, what is the point of the extra fee I initially paid? This amounts to deceiving people and is not befitting of a major company like THY, one of the leading firms in our country. I am dissatisfied with this situation and request a refund of the extra fee I paid.
I have a Primefly ticket with reservation number R43GK3 for a flight departing on January 16 and returning on January 31. The only reason I chose Primefly was because of the 'Free Change Option' you offered at the time of purchase. To have flexibility, I paid a significant difference and bought the ...
I have two Primefly tickets with the reservation number Ue47dh. The only reason I chose Primefly was for the 'free change option' you offered at the time of purchase. I paid a significant extra amount of ₺12,804 in September to get the Primefly tickets for flexibility. Today, when I wanted to cha...
THY Prime Fly Ticket Change without Penalty Issue Last week, I purchased a flight ticket from Canakkale to Gaziantep with a layover in Ankara for my family and me. While buying the ticket, it was mentioned that if I chose the Prime Fly option, I could make changes without penalty by paying an add...
Hello, on October 27, 2023, I purchased a ticket for a flight from Sabiha Gokcen Airport to Gaziantep. Although the Ecofly ticket price was ₺1200, I opted for the Primefly flight at ₺1500 due to the free change and refund without deduction stated in the explanations section. When I called customer s...
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