THY Prime Fly Ticket Change without Penalty Issue
Last week, I purchased a flight ticket from Canakkale to Gaziantep with a layover in Ankara for my family and me. While buying the ticket, it was mentioned that if I chose the Prime Fly option, I could make changes without penalty by paying an additional fee.
I intentionally bought this ticket, and when my travel plans changed unexpectedly, I contacted THY to move my flight to the previous day. However, I was told that I needed to pay ₺2600. Despite having a Prime Fly ticket for flights totaling ₺7500, I was still charged ₺2600.
From what I understand, they don't charge a penalty for changes, but they do charge the fare difference and an additional ticketing fee, which seems like an invented cost.
Such wordplay is not befitting an institution like THY.
I purchased two Economy Class (e) - Primefly tickets for flight TK2032, Istanbul - Konya, on Friday, July 28, 2023, at 06:35. The main reason I chose the Primefly option was because it offered a 'Free Change' right. I paid an extra fee for this option. On the night connecting July 27 to July 28, ...
Hello, on October 27, 2023, I purchased a ticket for a flight from Sabiha Gokcen Airport to Gaziantep. Although the Ecofly ticket price was ₺1200, I opted for the Primefly flight at ₺1500 due to the free change and refund without deduction stated in the explanations section. When I called customer s...
I needed to change my THY flight ticket and did so at least 5 days in advance. They asked for an additional payment of around ₺763 for the change. I don't understand how charging an extra fee of around ₺763 for a change made at least 5 days in advance is fair or just. I would understand if it were a...
TRYSubject: Turkish Airlines did not refund of Prime Fly ticket fee Turkish Airlines feedback no: TK-8897522 From THY website on 23.04.2023; I bought two tickets 1) 23.06.2023 at 22.20 Istanbul Airport (Ist) -Antalya Airport (AYT) departure, 02.07.2023 at 12.15 Antalya Airport (AYT) -Istanbul Airpor...
Comments