My vacation was ruined because of Turkish Airlines. Despite being at the airport 2 hours early for the 22:45 flight to Trabzon on July 3, 2024, I was not allowed to board. At least 100-150 other people were also affected that morning. When I approached the officials, they told me, 'As an airline, we have the right to overbook by 10%. You should be at the airport at least 24 hours in advance.' I showed the message I received on my phone to the official, which stated that I should be there at least 60 minutes before. They responded, 'Don't trust those messages; they are not accurate.' Later, I was told to check for availability 40-45 minutes before the next flight. It seemed odd to me that I wasn't allowed to board the flight even though I arrived 55-60 minutes early, but was asked to check 45 minutes before the next flight. Additionally, I witnessed the staff trying to accommodate a relative for the same Antalya flight. It became apparent that the tickets we purchase are given for free to their staff and their relatives. Flights that are closed to the public are immediately opened if you are a staff relative.
I want to highlight an issue with Turkish Airlines that left me in a difficult situation. My name is I***. Four months ago, I purchased a ticket from Istanbul to Gaziantep to visit my dear parents. I arrived in Gaziantep without any issues from Istanbul Airport. Today, on April 13, 2024, I arrived ...
I experienced disrespectful staff and negligence from Turkish Airlines on January 2, 2024, during flight TK2677 at 17:50. The flight departed late, and upon landing, we were kept waiting inside the plane for an extended period. I had a connecting flight with ticket number TK2342. Despite having 10 m...
I want to share an issue where I felt wronged. I want to file a complaint and seek your assistance. On 16/07/2024, I was affected during the 17:55 Trabzon flight. I arrived at the airport at 16:45, completed all my check-in procedures, and handed over my luggage. Then, I headed to the plane but had ...
On January 28, 2024, I had purchased two tickets with the PNR code SU25IZ for the THY Anadolu Jet flight TK7260, departing from Istanbul Sabiha Gokcen to Adana Sakirpasa at 09:35. I left my house two hours early and arrived at the airport at 08:20. Due to weekend congestion, I waited 10 minutes at s...
On Tuesday, February 13, 2024, I had a flight with Turkish Airlines from Istanbul Airport to Tunisia. I arrived at the airport 4 hours before the flight. I completed check-in and baggage drop-off, followed by passport control. I was at the designated gate 'B2' 50 minutes before the flight, where my ...
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