On July 30th, for the 18:55 (19:20 delayed) flight from Antalya to Istanbul, I went to check-in with 3 children and 2 adults for THY two hours before the flight.
The staff kept us waiting for about half an hour, then a female official confusingly told us that there was overbooking on the flight, and that we would be given €100 per person and accommodated in a hotel.
Since it was the first time I encountered such a situation, I told her I would call my spouse and my office.
Without us agreeing to stay, and without further explanation, she issued tickets through a confusing process and canceled the payment and hotel service that was to be provided to us.
Now we have arrived in Istanbul.
However, we experienced such a confusing situation that it did not match the professionalism of THY.
Due to our bad luck with the overbooking, we couldn't even accept the compensation per person.
I am very upset that THY caused me and my children to be distressed, as I felt put in a difficult situation and felt like I lost something.
For the THY TK1958 flight on April 14 at 14:45 from Amsterdam to Istanbul, my wife, daughter, and I went to Schiphol Airport. We were informed that our flight was overbooked and if we accepted the next flight (18:20), we would receive a compensation of €400 per person. We were given three separate d...
On August 8th, I experienced significant inconvenience during my flight from Istanbul to Izmir with THY. While waiting at the gate, two THY staff members approached me and asked to see my ticket. After inspecting it, they informed me that my flight was 'overbooked' and asked if I could take the next...
My wife, daughter, and I were not allowed to board Turkish Airlines flight TK 2431 due to overbooking. We were promised a refund and compensation (€100 per person) which we were told could be collected in cash at the Turkish Airlines ticketing office at Antalya Airport. We accepted this compensation...
THY overbooks flights and does not allow online check-in. Additionally, their staff provides misleading information, causing confusion and inconvenience to customers. They think offering money can compensate for all this trouble. Despite purchasing my ticket months in advance, I was not allowed to c...
On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensatio...
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