For the THY TK1958 flight on April 14 at 14:45 from Amsterdam to Istanbul, my wife, daughter, and I went to Schiphol Airport. We were informed that our flight was overbooked and if we accepted the next flight (18:20), we would receive a compensation of €400 per person. We were given three separate documents with EMD numbers. First, upon arriving in Istanbul, we were shocked to find our luggage missing. Despite our insistence, we discovered our luggage had arrived on the previous flight and we had to struggle to retrieve it from the depot. Secondly, when requesting our compensation from the ticket service, we encountered further indifference. We were told things like 'there's no money in the cash register, payment will be in ₺, you should have taken it in Amsterdam, each passenger should go separately to the Kadikoy or Taksim office, and if there's no money, we won't give it anyway.' The THY representative acted more like a third-rate bus agency official rather than a professional. On the last day of the holiday, we were left stranded for hours outside of our control, our luggage was lost and difficult to retrieve, and THY is resisting paying the promised compensation. Moreover, they charge the highest fees in the world for this service. I urgently request immediate action to resolve this issue.
On July 30th, for the 18:55 (19:20 delayed) flight from Antalya to Istanbul, I went to check-in with 3 children and 2 adults for THY two hours before the flight. The staff kept us waiting for about half an hour, then a female official confusingly told us that there was overbooking on the flight, ...
In June, I purchased a THY flight ticket for August 26th from Trabzon to Izmir with a stopover in Istanbul. I also booked an early reservation at a hotel and paid for airport transfer to the hotel for my vacation, but I had no idea THY would cause such an issue. Upon arrival at the destination, I le...
On April 14, 2024, my wife and I were unable to board the Lisbon-Istanbul flight TK-1760 due to overbooking by THY. As a result, the compensation amount of €400 each (totaling €800) has not been paid to us as of today. My feedback number is TK-10674705 (Se*** El****). The same situation applies to...
I wasn’t planning to share this experience publicly, but after my recent international flight, I felt compelled to do so to highlight how indifferent and unhelpful Turkish Airlines (THY) has been. For our flight from JFK to IST on October 11, my wife—who is 7 months pregnant, with a doctor’s note—an...
To summarize briefly, we were not allowed to board the Turkish Airlines TK1958 flight on April 14th at 14:45 from Amsterdam to Istanbul due to overbooking. We were informed that we would fly on a flight 3 hours and 40 minutes later and that my wife, daughter, and I would each receive €400 as compens...
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