Turkish Airlines Didn't Pay the Compensation for Overbooked Flight TK1958
For the THY TK1958 flight on April 14 at 14:45 from Amsterdam to Istanbul, my wife, daughter, and I went to Schiphol Airport. We were informed that our flight was overbooked and if we accepted the next flight (18:20), we would receive a compensation of €400 per person. We were given three separate documents with EMD numbers. First, upon arriving in Istanbul, we were shocked to find our luggage missing. Despite our insistence, we discovered our luggage had arrived on the previous flight and we had to struggle to retrieve it from the depot. Secondly, when requesting our compensation from the ticket service, we encountered further indifference. We were told things like 'there's no money in the cash register, payment will be in ₺, you should have taken it in Amsterdam, each passenger should go separately to the Kadikoy or Taksim office, and if there's no money, we won't give it anyway.' The THY representative acted more like a third-rate bus agency official rather than a professional. On the last day of the holiday, we were left stranded for hours outside of our control, our luggage was lost and difficult to retrieve, and THY is resisting paying the promised compensation. Moreover, they charge the highest fees in the world for this service. I urgently request immediate action to resolve this issue.
They both victimize the customer and apply a harassment policy. I knew they were bad, but I didn't expect them to stoop to this level.
Despite 10 days having passed since the flight and all the correspondence and documents, there has been no response. In a few days, I will seek my rights through the Directorate General of Civil Aviation.
