Due to my spouse's surname change after marriage, we contacted THY Miles and Smiles as the online system did not automatically update the surname. Since my spouse is also a student, it is crucial for the surname change to reflect in the system before our international flight to avoid mismatched identity information during ticketing. Despite calling THY customer service 5 times and submitting the required information twice via feedback forms (TK-9322772 and TK-9322886), and emphasizing the urgency in each phone call, the issue remains unresolved. It is disappointing to see THY's inefficiency and weak customer service. As evident from the company's rating on the complaint platform, it is concerning that they have become a company that does not respect or prioritize customer issues.
I have been a member of Miles&Smiles for years. After my divorce, I reverted to my maiden name. I purchased a ticket through Miles&Smiles for departure on 09.03.2024 and return on 11.03.2024. However, I noticed that my old last name was on the ticket after purchasing. I immediately contacted custome...
Had a ticket from Turkish Airlines (THY) and later immediately called customer service to inform them of a surname change due to marriage. They advised me to fill out a feedback form, which I did, and I was subsequently contacted by customer service. Concerned about any issues with my flight the nex...
I submitted 12-13 Feedback Forms and sent emails for months to use the miles points my spouse earned from Turkish Airlines, but I was continuously inconvenienced. Despite my spouse's miles points being registered and having access to the THY account, every possible difficulty was created to prevent ...
I purchased a ticket from THY and immediately called customer service to inform them of my surname change due to marriage. I was told to fill out a feedback form, which I did and submitted. I also received a call from customer service. I asked if there would be any issues with my flight tomorrow; th...
In February, I purchased a ticket using my maiden name, a***, for a round trip to Cyprus, with the outbound flight under p**** and the return flight under a***. After getting married, my surname changed to a**** u***. When I requested a surname change on my tickets, a***, which is one of their curre...
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