On Friday, July 14th, our 16:25 flight was delayed by 3 hours. Given the possibility of further delays, I requested a round-trip refund for my daughter's and my tickets. However, only our return tickets were refunded, citing that the flight time was within the last hour. Despite pointing out that it was not yet within the last hour considering the delay, the refund was not granted. I am disappointed that a large company like THY would act this way. It is unbelievable that the 16:25 flight took off at 19:25, yet my refund request was denied. We are being penalized for a delay caused by your company. We had also rented a car and could not use it due to the delay, resulting in wasted payment. I demand immediate rectification of this issue. I request the immediate refund of the Batman departure tickets for myself and G**S**. Otherwise, we will have to pursue legal action. Notification No: TK-9158470.
On Wednesday, May 21st, our Istanbul-Batman flight was canceled due to operational reasons. THY not only failed to consider the inconvenience caused to its passengers, but we had also reserved and paid for 3 seats for this flight. Due to my mother's health condition, we specifically chose and paid f...
On June 20th, I called THY to use our mileage points. We wanted to book a ticket for July 24th departure and July 29th return. Our tickets for the July 24th 01:25 TK2428 IST-AYT flight were issued with PNR: R8CWLG, ticket numbers: 2352149505248, 2352149505249, 2352149505250, 2352149505251. We succes...
Hello, I purchased a ticket for flight TK2676 from THY scheduled to depart on 18.11.2023 at 15:05 for ₺1650. I also completed my online check-in the day before. On 18.11.2023 at 12:29, I was informed via message and email that the flight would be delayed by 45 minutes and would now depart at 15:50....
I would like to express my dissatisfaction with the rejection of my feedback (TK-10328320) by the company, which has compelled me to write here. My family, including my wife and our 2-year-old daughter, planned a trip to a distant international destination, but we faced significant inconvenience due...
I had a ticket for the THY flight on 18.08.2023 at 16:20. Despite arriving 1.5 hours early and joining the check-in line, the crowded and shared counters for all flights caused me to reach the counter at 15:30. As I hadn't done online check-in and it was past the last 60 minutes, they informed me I ...
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