I purchased a ticket from Turkish Airlines (THY) on September 13, 2023, with the ticket number 2352209521597 for the Malatya-Sharjah (UAE) route and the return route Sharjah (UAE) - Malatya. Due to force majeure, I had to put the ticket on hold. THY representatives informed me that I could use this ticket within one year. This flight actually belongs to AnadoluJet. When I logged into the THY website to use the ticket with the above number, I saw that there were no flights on this route. Despite calling THY multiple times and sending written notifications, I did not receive a clear answer on how to use this ticket, how to make changes if needed, or whether a refund would be issued. When I spoke with AnadoluJet representatives, they stated that tickets starting with 235 belong to THY and that the screen access is entirely with THY representatives. THY took the money for these tickets from me. The separation of THY from AnadoluJet should not cause inconvenience to the customer. At the very least, they should inform me under what conditions I can change this ticket. I am complaining about THY.
On September 15, 2022, I purchased a ticket for the Ankara-Dalaman route with the ticket number 2352481188597. A day before the flight, I received a message from THY informing me that my flight was canceled. I called the call center and was told that they could not refund me, but I could use the tic...
I purchased a flight ticket for 4 people from Anadolu Jet on 29.08.2023 for a flight scheduled on 09.09.2023. Due to a change in my plans, I had the tickets put on hold. After Anadolu Jet rebranded to Ajet, I tried to use my tickets on 20.07.2024, within the one-year validity period. When I contacte...
On September 4, 2022, Turkish Airlines (THY) canceled my flight without providing any reason. Following this, I received an email stating that I have the right to either rebook once for free within one year or get a refund for unused flight vouchers within two years from the given date. When I conta...
I purchased a plane ticket from THY for the GYD-ESB flight on 22.05.2024 at 17:00. My brother bought his ticket from Anadolu Jet for the same date and time 1.5 months later. We planned our vacation accordingly. As the flight date approached, my brother received an SMS stating that his flight was can...
My spouse bought 3 tickets for the THY flight from Konya to Istanbul at 9:50 AM on Saturday, January 20, 2024. I purchased the THY flight from Istanbul to Antalya at 12:20 PM on the same day. These arrangements were made on January 19, the night before the flight. On the morning of January 20, I rec...
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