I called THY for our round-trip international flight for two people on November 28th but couldn't reach a customer representative, so I proceeded with the automated system. I pressed 1 to change the ticket date, but it looped back to the beginning. Then, I was instructed to press 2 for a refund. When 1 didn't work, I pressed 2, expecting to be connected to a customer representative. The system redirected me, and when I pressed 1, it didn't work, so we returned to the main menu. Suddenly, the call was cut off, and I was informed that the ticket had been refunded. The ticket was refunded through the automated system without our consent. I called back immediately, but they didn't reverse the transaction. The same ticket is now ₺30,000 more expensive. If this issue isn't resolved, I will have to cancel my ticket and vacation, but I will never forget this inconvenience. Please assist.
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
While trying to book a round-trip flight from Istanbul to Nice on THY, I encountered an error on the payment screen and couldn't complete the purchase. I immediately called customer service, who informed me that a price update occurred while I was on the payment screen. Fearing further price increas...
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
On March 10th, I purchased a round-trip ticket from Malatya to Istanbul at the THY sales office in Malatya Erhac Airport. The ticket was sold at the normal price, even higher than the online rate. Two days later, I wanted to change the dates and called customer service. They informed me that the tic...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
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