Hello, on 03.09.2023 at 10:00 AM, I had a flight to Madrid as part of a tour I purchased. They informed me that there were no available seats on the plane and that the next flight would be at 18:45. I am curious as to how tickets are issued and there are no seats left when the number of seats and ticket buyers are known. When they said we would receive compensation for the overbooking, they mentioned it could not be given at Istanbul Airport and had to be collected at our destination. After landing in Madrid, my return was from Barcelona. Both airports stated they did not handle such processes. Upon returning, when this issue was discussed again at Istanbul Airport, they said the compensation could be collected from certain centers, not at the airport. We were left begging for our own money. It is absurd to deal with such issues in 2023. Why make us run around when this compensation could be handled via IBAN? Finally, when I found the authorized center and went there, they informed me that the process would be completed within 8-10 days. It's disappointing that a well-established company like THY drags out such matters.
On 07.08.2023 at 16:20, despite meeting all the requirements and completing my procedures well in advance, I was not allowed to board the THY flight from Istanbul to Antalya due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They informed me t...
On 07.08.2023 at 16:20, despite meeting all the requirements and completing our procedures well in advance, I was not allowed to board the THY flight from Istanbul to Antalya due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They informed me ...
Hello, On 01.10.2023, we had a scheduled trip to Egypt via THY. Despite our ticket being for 22:05, we were informed that the flight was overbooked by 50% and there were no available seats. They offered to send us on the next day's flight. At the Istanbul Airport ticket sales office, we insisted th...
Despite purchasing a ticket for the Istanbul - Trabzon flight on 10.08.2023, I was not allowed to board as I was told my check-in period had expired. However, I tried to complete online check-in from 12 hours before the flight until 6 hours prior, but the system kept giving errors and I couldn't che...
On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensatio...
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