Turkish Airlines doesn't want to refund the amount I paid for emergency exit seats for 2 pax. They have conflict on their Mobil application. You can't pay flight and seat selection at the same time.. Though, they charge the amount. They could refund fee only for one seat but they are claming that they refunded for 2 seats. My bank received refund only for one seat and I sent them these documentations, but they do not wanna prove their claim with the financial documents those I requested. Simply, my money disappeared and they don't wanna do anything. It's a shame. Though, they claim that they are the best airline on the world.
On the night of July 17, I purchased two tickets from Turkish Airlines for the Vnukovo-Dalaman flight on September 15 for my spouse and myself. At the same time, I made an additional payment for emergency exit seats. However, in the confirmation email, I noticed that instead of the 71,000+ rubles I ...
I tried to book a one-way flight from Helsinki to Istanbul for 23.12.2023 at 12:25 using the Turkish Airlines mobile app. I filled in all the required information, and everything was going smoothly during the payment process. I completed the bank verification, and the payment was deducted from my ba...
I bought a ticket for two people from Turkish Airlines, and it covers both the departure and return flights. My friend couldn't catch the flight from Istanbul Airport to Gaziantep on March 9th. On March 10th, I tried to cancel the other person's ticket for my flight from Gaziantep to Istanbul (PNR: ...
On August 4th, I purchased a ticket for the 17:45 flight from Sabiha Gokcen to Antalya. The ticket amount was deducted from my account. When I arrived at the airport, I was told that I had a reservation but no ticket. However, they still charged me for the ticket. Then, they found a seat on the same...
I called customer service to cancel the flight of 2 tickets we bought from Turkish airlines. The customer services said that this was a penalty fee of 400+400 TL in total and 800 TL in total. We accepted this and paid 800 TL. Today, we called customer services to buy tickets again, and a penalty fee...
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