On 01.02.2023, I purchased a ticket for my family of 3 for the route Istanbul-Edinburgh-Istanbul, departing on 18.04.2023 and returning on 22.04.2023, via THY website. While making my ticket preference, I specifically purchased a ticket in economy v class - extra fly status and used my seat selection right in this way. I made my seat selection while purchasing the ticket and the seats I selected were sent to me by e-mail 7D-7E-7F by e-mail. I chose the same seats on both the outbound and return routes and flew in this seat on my Istanbul-Edinburgh flight. Just now, when I entered the system for the check-in of the return route, I saw that the seats assigned to me had been reduced and I had to buy another seat. No information e-mail or message about the change of seats was sent to me before the flight. I was denied the option to choose a seat on the tickets sold at a high price and the seats I chose were allocated to another passenger. In this case, I have not received the service I paid for and I have been defrauded. I would like to be informed how and in what way this issue will be compensated by THY. Otherwise, I will use my legal rights. The service I paid for is not being provided and my ticket is being downgraded without any information and I am losing my rights.
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
I purchased a ticket for myself from the official THY website for a flight from Istanbul to Berlin on 9.7.2024 and a return flight from Ljubljana to Istanbul on 30.7.2024. For the outbound flight, I selected the extrafly option, which included an 8kg cabin baggage and a 23kg checked baggage allowanc...
1. On February 2023, I purchased two flight tickets from Stockholm (Arlanda) to Ankara (Esenboga) via a connecting flight on the THY website, paying a total of ₺5,112. I also made seat selections at the time of purchase for the flight scheduled on August 30, 2023. 2. On August 9, 2023, I received a...
I purchased a round-trip ticket for two from Istanbul to Paris for the dates of February 10, 2024 (departure) and February 17, 2024 (return) on August 10, 2023. During the booking process, I selected seats for both passengers, paying an additional fee. The chosen seats were 15A and 15B, and I made t...
On the night of November 10, I received a message regarding my flight on November 11, 2023. Due to an operational change, my seat number was changed along with my son's. I had paid for four seats. THY has moved us to a completely different area from my husband and other son. They said, 'You need to ...
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