On August 22, 2025, at 16:52:16, following a transaction I made through MyTrip Online, an amount of approximately $120 was deducted from my account under the name “foreign exchange transaction tax.” My customer number for this transaction is: 2095-19791862-351.
During the transaction, I was not informed about any additional fees, taxes, or charges. I did not receive any warning, approval request, or notification regarding this deduction.
I contacted customer service regarding this issue, but I was only told that I would receive a response as soon as possible. However, I have not received any follow-up so far.
I used my Denizbank card for this transaction, and I have never encountered such a deduction before.
I request a full refund of this amount, which was charged to my account without any prior notification or consent.
I tried to complete the check-in process for my Istanbul–Jeddah flight through MyTrip Online. During the process, I received a message saying “transaction not completed,” and the check-in was not successful. However, €1 was initially charged to my debit card, and today an additional €79 was deducted...
On August 22, 2025, an amount of approximately $120 was charged from my account through mytriponline.com (Nicosia, CY) without my knowledge or consent. My account number is: 1862. This transaction occurred as a one-time charge, and I did not notice any suspicious activity or unusual behavior at the ...
Approximately 3–4 months ago, I completed a paid check-in process for my brother’s flight through the MyTrip online website. However, on October 30, 2025, I noticed on my account statement that an additional charge of €79 had been taken from my card without any prior notification. Moreover, I was a...
On October 17, 2025, MyTrip attempted to charge €79 from my credit card without my knowledge or consent. I immediately contacted my bank, canceled the transaction, and had to request a new credit card for security reasons. During this process, I had no communication whatsoever with MyTrip. To preve...
I visited the MyTrip Online website with the intention of purchasing a ticket, but without buying any ticket or service, my bank card was charged twice without my consent. First, €2 was charged on October 15, 2025, and then €79 was charged today (October 18, 2025). These transactions appear on my st...
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