On March 27, 2024, I sent my 12-year-old daughter on THY's TK1703 Istanbul to Stuttgart flight as an unaccompanied minor with assistance service. Since her ticket included the unaccompanied minor service, she was escorted to the plane at Istanbul Airport. In Stuttgart, an escort was supposed to pick her up, take her through passport control, and hand her over to the person meeting her at the airport. However, contrary to what we were told, she was sent out of the plane alone. When she asked the flight attendant for help, she was told, 'You can go by yourself.' I became aware of the situation when my daughter called me from passport control. Naturally, the passport police caused a lot of problems, and she had to wait there for a long time. After a lot of pleading, I managed to convince the passport officer over the phone to allow her entry into Germany. My 12-year-old daughter was very scared but luckily reached our acquaintances who were waiting for her. It is a major issue that THY promised this service but failed to deliver. I am very dissatisfied with all the flight personnel and THY services.
I purchased a ticket for my 8-year-old daughter from Turkish Airlines for a flight on 20.05.2024. As her mother, I was not a passenger; my daughter was supposed to travel alone. However, the Mardin-Istanbul flight scheduled for 14:05 was canceled after hours of delay. After the cancellation, we were...
On June 12, 2024, I purchased a ticket through THY for the Ankara-Istanbul and Istanbul-Tirana flights. Our flight from Ankara to Istanbul went smoothly. However, at Istanbul Airport, we experienced a 12-hour delay for the flight to Tirana. The issue was that we boarded the plane, but it was faulty ...
I had a flight with Turkish Airlines (THY) on July 19, 2024, but faced a shocking and deeply upsetting experience. On the way to the airport, I either lost my wallet or it was stolen. Inside were several documents, including my 18-month-old baby’s ID. Fortunately, my spouse and I still had our IDs w...
I traveled with Turkish Airlines on 02.05.2024 from Stuttgart to Istanbul. The flight, which was scheduled to depart at 15:15, took off at 16:30. Upon...
On 15.01.2024, I purchased 3 tickets from THY for flight TK2260 departing at 09:30 from IST to EDO for my daughters and their friend (ages 15, 13, and 10). Their 15-year-old friend was considered an adult according to the website, so I bought 2 adult and 1 child ticket. The girls were dropped off at...
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