On 27.02.2024, I had an 18:05 flight from Hatay to Sabiha Gokcen. Due to road work on the way to the airport, I arrived 20 minutes before my flight, but they did not let me board. I had no prior information about the road work. This is an earthquake zone, and this situation could have been considered. However, the airline staff did not help us in any way. They wasted our time and said that if it had been 20 minutes, maybe they could have done something. But when we arrived, there were exactly 20 minutes left. Due to their delay, time passed. The staff were not up to THY's standards. I am a graduate student with very important tasks to attend to. I lost both my money and my time, and I was completely inconvenienced. I request that my inconvenience be addressed as soon as possible.
On 30.10.2023 at 04:15, I purchased two tickets for the THY Hatay-Istanbul flight and selected our seats. There was roadwork on the way to Hatay Airport. Neither the airline nor the airport management provided any warnings about this, either when purchasing the tickets or via message. We faced signi...
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
I couldn't make it to my THY flight from Izmir on January 28, 2024, at 11:00 AM at Istanbul Airport. At the first security check around 10:20 AM, we were held up for 10 minutes because someone else's belongings got stuck in the machine. With a child in my arms, a suitcase in hand, and a backpack, I ...
Turkish Airlines did not allow me to board the flight Today (29/06/2025), I had a flight from Hatay to Istanbul at 20:35. I did an online check-in, but due to a system error, I did not receive any check-in message or email. I called Turkish Airlines customer service, and they confirmed that my check...
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