On 4/10/2023, I went to Istanbul Airport to fly to Vienna with my e-ticket number 2352201731621 via Turkish Airlines. I completed check-in at the counter and passed through passport control. I queued at gate 14/b for international flights. While boarding, I handed over my passport and boarding pass. An officer directed me to the office, stating that Vienna does not accept extended green passports. The office informed me that my ticket was on hold and that I needed to call the call center. The call center told me that my return ticket could not be refunded because I missed the flight and advised me to provide feedback. The officer who issued the boarding pass and the passport control officer did not know that extended passports are not accepted. How was I supposed to know? I have traveled to Italy, Bulgaria, and Greece with the same passport and returned without issues. I urgently request a refund or credit for my outbound and return tickets.
My flight from Schiphol to Istanbul on December 21, 2023, was canceled, and I am not receiving a refund. I had a flight planned on 21-12-2023 (TK 1962) at 14:00 from Schiphol to Istanbul. Unfortunately, due to weather conditions, the flight was delayed and took off at 16:36. I arrived at Schiphol ...
On 21-09-2023 at 14:10, I had a THY flight from Istanbul to Amsterdam, but I missed the flight due to incorrect guidance from the THY staff at the check-in/visa process. Here are the details: 1. I did online check-in a day before. 2. At 12:45, I saw from the check-in board at Istanbul airport that...
Turkish Airlines caused another inconvenience on my return from vacation. On 27.08.2023, I learned that my 16:55 flight to Vienna from Ankara Esenboga Airport, gate 115, was delayed to 17:20. While waiting at gate 115, I noticed the time had passed, and upon inquiry, I was told the gate number had c...
My flight at Istanbul airport, my flight to the Dominican Republic (punta cana), my flight to the Dominican Republic (punta cana) dated 22.05.2023 at 07.30, I was at the airport 6 hours before my flight, I passed the passport control there, I did not encounter any problems, but when the door of the ...
On 28.06.2023, I purchased a ticket for the Istanbul-Antalya flight from Sabiha Gokcen Airport. Despite having a boarding pass and a screenshot of my ticket, I was informed during baggage check-in that the flight was from Istanbul Airport, and I was not allowed to board. I contacted customer service...
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